SKIN CO. SUPPORT


We love hearing from our members.

We respond to most inquiries within 24 hours.
Our business hours are Monday through Friday,
9 AM to 6 PM PST.

COMMON INQUIRIES

TRY IT OUT


If you wish to try any of the Skin Co. products for the first time, please contact us and we will add it to your next shipment free of charge.

SUBSCRIPTION CHANGES


Change the frequency of your subscription, add/swap products from your collection, or delay your next order by contacting our support team.

STOP YOUR ROUTINE


If you wish to cancel your subscription, please contact our support team at support@menskin.co with a detailed reason for cancellation.

DETAILED INSTRUCTIONS

MOISTURIZING BALM

Use every night before sleeping to reduce fine lines, boost hydration, and repair skin damage.


At night, apply generously all over the face to heal skin damage and boost hydration while sleeping. If extra hydration is needed throughout the day, only apply to dry areas or after shaving.

CLEANSER

Use the cleanser before sleeping, in the morning, or in the shower to remove impurities and oil buildup.


Lather a pea sized amount of cleanser between wet hands and massage onto your face. Rinse foam off with warm water.

EXFOLIATING RUB

Use 2-3 times per week at night or before shaving. Follow with cleanser and moisturizer.


Start with a completely dry face. Massage a nickel sized amount of exfoliator onto your face. You should be able to feel the dead skin particles come off your skin. Rinse off with warm water.

DARK CIRCLE DEFENSE

Use every night to reduce darkness, puffiness, and fine lines underneath eyes.


At night, dab serum underneath eyes until absorbed. Apply before sleeping to heal and rinse face in the morning with warm water.

WRINKLE SERUM

Apply every night before sleeping and after moisturizing to diminish aging signs and sun damage.


At night, roll serum onto forehead creases, outer sides of eyes, and smile lines. Massage into skin until absorbed.

RECOVERY OIL

Use every night before sleeping to deeply hydrate skin and repair skin damage. Use alone or over a moisturizer.


At night, roll the oil onto your cheeks, around your nose, and any flaky areas. Throughout the day, apply oil as needed for instant hydration.

PRODUCT FAQ

How safe are Skin Co. products?
All Skin Co. products are natural, paraben-free, cruelty-free, and dermatologically tested.
The Moisturizing Balm leaves my face looking oily/greasy. Is this normal?
Yes! The Skin Co. Moisturizing Balm is packed with nourishing ingredients, which is why it is so effective in softening fine lines, boosting hydration, and reducing skin damage. The heavy texture of the moisturizer is necessary to heal your skin.

Apply the moisturizer only at night and rinse your face in the morning to reveal healthier, brighter skin. If extra hydration is needed, apply only to dry areas in the morning or after shaving.

Alternatively, if you wish to switch moisturizers, please contact us for a lighter weight variation.
Why are some of the Skin Co. products only used at night?
Your skin reacts to products differently as you sleep and will absorb the ingredients more effectively. The Moisturizing Balm, Dark Circle Defense, & Recovery Oil are specifically meant to be used at night to heal your skin as you sleep, but can also be used in the daytime if extra hydration is needed.
What is the best way for me to see results in 28 days using Skin Co. products?
Apply everyday and according to the instructions! Instructions and usage guidelines are available above in the "Detailed Instructions" section.
How do I use my Skin Co. product?
Each product comes with an instruction card that details each step for usage. Alternatively, you can find the information for each product on our instruction section above.
Will Skin Co. products affect other products that I am using?
No. Skin Co. products can be used alone or in conjunction with other products. However, we recommend using Skin Co. products together to optimize your results.
Should I shave before or after using Skin Co. products?
We recommend using the Reload Exfoliating Rub before shaving to help with shaving irritation and ingrown hairs. We recommend applying the Moisturizing Balm or Recovery Oil after shaving to hydrate your skin.
What are the ingredients that go into your products?
We have an ingredients page that is located at the bottom of our website and details the individual ingredients for each product. Ingredients are also printed on each product label.
When will Skin Co. products expire?
The shelf life of Skin Co. products is approx. 12 months.
Can I travel with my Skin Co. products?
Yes, all Skin Co. products are less than 3.3 oz, which makes themideal for travelers. The TSA allows up to 3.3 oz per individual product, so you may bring your Skin Co. products in your carry on.
How should I store Skin Co. products?
Store your Skin Co. products in a cool area, away from direct sunlight. The majority of our members place the products next to their bed or on the bathroom sink.
My skin is having a negative reaction from using Skin Co. products. What should I do?
Please stop using the product and contact customer service to receive advice regarding your negative reaction.
Why do you ask for my skin type and age?
We personalize each product by printing your name, age, and skin profile on the product labels. Many of our products - although not all - are customized according to your age group and skin type.

Returns, SHIPPING & subscriptions

How can I return my one-time purchase (non-subscription) order?
We offer returns for your first order with Skin Co. if the order is returned to our warehouse (postage must be paid) within the 30-day return period. Please contact support@menskin.co with a detailed reason for return.

We unfortunately do not offer returns or refunds for subscription orders, email promotion orders, bulk buy orders, or flash sale orders.
How many free trials can I try?
We limit one free trial per customer, regardless of the product. For example, you can get the Moisturizing Balm or Correction Trio free trial, not both. Only new customers are eligible to receive the free trial. Abuse of the free trial policy is subject to the full cost of the trial. Please contact us at support@menskin.co if you wish to request multiple trials.
Can I pause, delay or change the frequency of my subscription?
Of course! Contact our support team at support@menskin.co and we'll handle it for you.
How can I cancel my subscription?
Please contact one of our Skin Co. specialists at support@menskin.co to cancel your subscription. Additionally, please provide a detailed reason for cancellation and a prior order number.

Please note that cancellation notices must be sent to us PRIOR to your next order date. Your subscription must be cancelled within 28 days of the trial purchase to prevent your subscription from renewing. Otherwise, your order will automatically be created.
Do you ship internationally?
We are able to ship to customers internationally. The expected arrival time is 5-14 business days after shipment confirmation. Customs, duties, and taxes for international shipments are the responsibility of the purchaser.

INGREDIENTS

Moisturizing Balm

KEY INGREDIENTS: SHEA BUTTER, APPLE EXTRACT, GINGER ROOT EXTRACT

Water, Glycerin, Dipropylene Glycol, Caprylic/Capric Triglyceride, Meadowfoam Seed Oil, Hydrogenated Polyisobutene, Cyclopentasiloxane, Niacinamide, Polysorbate 60, Cyclohexasiloxane, Hydrogenated Polydecene, Cetyl Alcohol, Aloe Vera Gel, Sorbitan Sesquioleate, Shea Butter, Lecithin, Swiftlet Nest Extract, Black Oat Seed Extract, Sparassis Crispa Extract, Lactobacillus Extract, Mountain Yam Extract, Apple Extract, Algae/White Lupine Protein Ferment, Mushroom Extract, Tomato Extract, Milk Lipids, Myrothamnus Flabellifolia Extract, Chlorphenesin, Nacre Protein, Oligopeptide-1, Oligopeptide-2, Oligopeptide-3, Hexapeptide-11, Bacillus Extract, Folic Acid, Acetyl Glutamine, Sodium Hyaluronate, Acetyl Hexapeptide-8, Glyceryl Stearate, PEG-100 Stearate, Cetearyl Olivate, Sorbitan Olivate, Stearyl Alcohol, Licorice Root Extract, Ginger Root Extract, Magnolia Berry Extract, Japanese Goldthread Root Extract, Tea Tree Extract, Propolis Wax, Asiaticoside, Hydroxyethyl Acrylate/Sodium Acryloyldimethyl Taurate Copolymer, Hydroxypropyl Methylcellulose, Pullulan, Red Algae Extract, Sodium Polyacrylate, Ammonium Acryloyldimethyltaurate/VP Copolymer, Dimethicone/Vinyl Dimethicone Crosspolymer, Dimethicone, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Panthenol, Anemarrhena Asphodeloides Root Extract, Hydrogenated Lecithin, Propanediol, Pectin, Caprylyl Glycol, 1,2-Hexanediol, Myristyl Alcohol, Potassium Sorbate, Ascorbic Acid, Citric Acid, Butylene Glycol, Arginine, Disodium EDTA, Phenoxyethanol, Parfum

charcoal cleanser

KEY INGREDIENTS: ACTIVATED CHARCOAL, ROSE FLOWER OIL, CENTELLA ASIATICA EXTRACT

Water, Myristic Acid, Butylene Glycol, Stearic Acid, Potassium Hydroxide, Glycerin, Cocamide DEA, 1,2-Hexanediol, Charcoal Powder, Potassium Cocoyl Glycinate, Potassium Cocoate, Shea Butter, Sorbitan Olivate, Bergamot Fruit Oil, Geranium Flower Oil, Lavender Oil, Lemon Peel Oil, Rose Flower Oil, Sandalwood Oil, Gingergrass Oil, BHT, Disodium EDTA, Centella Asiatica Extract, Japanese Knotweed Root Extract, Scutellaria Baicalensis Root Extract, Camellia Sinensis Leaf Extract, Licorice Root Extract, Matricaria Flower Extract, Rosemary Leaf Extract

exfoliatING RUB

KEY INGREDIENTS: ROSEMARY LEAF EXTRACT, ACTIVATED CHARCOAL, CENTELLA ASIATICA EXTRACT

Water, PEG-400, Cellulose, Glycerin, 1,2 – Hexanediol, Alcohol Denat, PEG–32, Arginine, Charcoal Powder, Carbomer, PEG-60 Hydrogenated Castor Oil, Betaine, Allantoin, Glyceryl Acrylate/Acrylic Acid Copoloymer, Fragrance, Disodium EDTA, Panthenol, Dipotassium Glycyrrhizate, Lactose, Cellulose, Hydroxypropyl Methylcellulose, Jojoba Esters, Iron Oxide Yellow, Tocopheryl Acetate, Ascorbyl Palmitate, Centella Asiatica Extract, Japanese Knotweed Root Extract, Chinese Scullcap Root Extract, Tea Tree Extract, Licorice Root Extract, Matricaria Flower Extract, Rosemary Leaf Extract

anti-wrinkle serum

KEY INGREDIENTS: VITAMIN C, HYALURONIC ACID, TURNIP EXTRACT

Water, Ascorbic Acid, Potassium Hydroxide, Propylene Glycol, Butylene Glycol, 1,2-Hexanediol, PEG-60 Hydrogenated Castor Oil, Carbomer, Hyaluronic Acid, Pomegranate Extract, Celery Extract, Rice Extract, Cabbage Extract, Turnip Extract, Tomato Extract, Carrot Extract, Broccoli Extract, Tea Tree Extract, Chaenomeles Sinensis Fruit Extract, Lime Fruit Extract, Orange Fruit Extract, Kelp Extract, Mushroom Extract, Lemon Extract, Caprylic/Capric Triglyceride, Glycerin, Hydrogenated Lecithin, Polysorbate 80, Ubiquinone, Tocopheryl acetate, Asparagine, Proline, Methionine, Serine, Isoleucine, Glutamine, Cysteine, Tryptophan, Ethylhexylglycerin, Disodium EDTA, Parfum

recovery oil

KEY INGREDIENTS: SQUALANE OIL, APRICOT SEED OIL, SWEET ALMOND OIL

Caprylic/Capric Triglyceride, Dicaprylyl Carbonate, Cetyl Ethylhexanoate, Squalane, Apricot Kernel Oil, Vegetable Oil, Tocopherol, Sunflower Seed Oil, Argan Oil, Jojoba Seed Oil, Macadamia Seed Oil, Olive Oil, Rosa Canina Fruit Oil, Camellia Sinensis Seed Oil, Sweet Almond Oil, Tocopheryl Acetate, Butyl Methoxydibenzoylmethane, Lavendar Oil, Grapefruit Peel Oil, Wild Geranium Oil, Bergamot Fruit Oil, Lemon Peel Oil, Orange Oil, Parfum

dark circle defense

KEY INGREDIENTS: LEMON EXTRACT, CAFFEINE, COLLAGEN

Water, Dipropylene Glycol, Glycerin, Butylene Glycol, Niacinamide, Ammonium Acryloyldimethyltaurate/VP Copolymer, Betaine, PEG-60 Hydrogenated Castor Oil, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Caffeine, Kojic Acid, Polyacrylate-13, Myrothamnus Flabellifolia Extract, Licorice Root Extract, Ginger Root Extract, Magnolia Berry Fruit Extract, Coptis Japonica Root Extract, Tea Tree Extract, Lemon Peel Ferment Extract, Lemon Extract, Lactobacillus Extract, Mountain Yam Root Extract, Mushroom Extract, Nacre Protein, Sodium Hyaluronate, Hydrogenated Polydecene, Anemarrhena Asphodeloides Root Extract, Sorghum Extract, Aspergillus Ferment, Hydrolyzed Collagen, Acetyl Hexapeptide-8, Propolis Wax, Asiaticoside, Propanediol, Phenoxyethanol,1, 2-Hexanediol, Caprylyl Glycol, Polyisobutene, Polysorbate 20, Ethylhexylglycerin, Asparagine, Proline, Methionine, Serine, Isoleucine, Glutamine, Cysteine, Tryptophan, Sorbitan Isostearate, Ascorbic Acid, Citric Acid, Arginine, Hydroxyethyl Acrylate/Sodium Acryloyldimethyl Taurate Copolymer, Chlorphenesin, Disodium EDTA, Parfum