Best Strips i have ever tried
Hi Eli, Thank you for providing us feedback. Our team here at Lumin is super thrilled to hear that our Charcoal Cleansing Pore Strips are the best strips you've tried so far. That's awesome! Thank you for including Lumin in your routine. Please know that we’re here for your best look ever! Best, Team Lumin
It pulled nothing out of my pores, but not sure what that means about my pores
Hi Paul, Thank you for leaving a review. We're sorry to hear that our Charcoal Cleansing Pore Strip did not work well for you. We understand that skincare products work differently for everyone. We have customers who noticed changes almost immediately, whereas others need a little bit more extra time to see the difference. We really appreciate your feedback! If you'd like to try other products that you've never ordered from us before, please reach out to us via our Lumin Support Concierge portal (https://luminskin.com/pages/customer-support-portal/) to speak to a Lumin team member about adding a sample of a product you haven't tried yet with a future subscription order! Best, Team Lumin
The item was very effective, I have a combination of oily & dry skin but my nose is always oily. It works very well and the results are outstanding. However, it would be better if we got more for the price of the product. Other than that, I have zero negatives .
Hi Elliott, Thank you for your feedback! Our team here at Lumin is very happy to hear that you're enjoying our Charcoal Cleansing Pore Strip and that it has been working well on your skin. That's awesome! We appreciate your feedback about the cost of our products! Please know that we try to keep our products affordable while ensuring that we can continue to provide cruelty-free, paraben-free, and dermatologically-tested products. We believe that maintaining the quality of the products you've come to know and love is important. Thank you for including Lumin in your routine. Please know that we’re here for your best look ever! Best, Team Lumin
It is very hard to find the right level of moisture of skin for the strip to work properly. In this area as I think it cleans okay, but where it was to dry it doesn’t stick where it was too damp it melts.
Hi Aleksander, Thank you for leaving a review. We're sorry to hear that you're having difficulties using our Charcoal Cleansing Pore Strip. A wet nose area can help the product stay in place and work effectively; we recommend splashing some water on the nose area so it's damp enough for the pore strip to stay in place. If you find that it's not damp enough, you may wet your nose or the strip a little bit to conform to your nose. Within 10-15 minutes, the product should dry and stiffen for removal. We appreciate your genuine feedback about the product and we'll be sure to relay this to our team as we work on improving our product offerings and the overall customer experience for everyone! Best, Team Lumin
I enjoyed the charcoal strips
Hi Nick, Thank you for your feedback! Our team here at Lumin is very happy to hear that you enjoy using our Charcoal Cleansing Pore Strip. That's really awesome! Thank you for including Lumin in your skincare routine. Please know that we’re here for your best look ever! Best, Team Lumin